Refund PolicyRefunds, store credit, restarts and the 3-month refill, explained case by case.

In short: if your order never starts because of a problem on our side, you choose a USDT refund or store credit. If it can't start because the link is private, wrong or renamed, we restart it once the link works. Orders that have started are completed, not refunded. Real and Mix members include a 3-month refill. Refunds are paid in USDT within 7 business days.
Updated 25 October 2026 BTM support team 6-minute read

What happened to your order?

Pick one
Definitions

What do refund, credit, restart and refill mean here?

Every problem with an order ends in one of five outcomes. Each one has a colour, and the same colours are used across this page.

Refund

We send the amount you paid back to you in USDT. It applies when an order never started because of a problem on our side.

7 business daysLatest time to receive a USDT refund after we approve it.
USDT

Store credit

Instead of a refund, the amount stays with us as credit for your next order. Same cases as a refund; you pick which one you prefer.

Restart

The order is started again once the problem is fixed. It applies when a private, wrong or renamed link blocks delivery. No refund in this case.

Refill

If Real or Mix members drop within 3 months of delivery, we top them up at no cost. You send the order number; a person checks the drop and refills it.

3 monthsCounted from the day delivery finishes.

Not refundable

  • Orders already in delivery
  • Change of mind after start
  • Free test orders
Store records

How often do orders end in a refund?

Policies are easy to write. Here is what our WooCommerce order records show for every order placed on this site since the first one on 18 December 2019.

Completed orders1,245
Marked refunded0
Marked cancelled0

Source: order statuses in our WooCommerce store, checked on 25 October 2026. A person reviews every order before it starts, which is where link problems are caught and fixed, so they end in a restart rather than a refund.

Case by case

Which situations are covered, product by product?

Filter by what you ordered. Each row shows the outcome and what happens next.

SituationOutcomeWhat happens

Order never started, link was fine

REALMIXVIEWS
Refund or credit

You choose a USDT refund or store credit for the full amount.

Link is private, wrong or was renamed

REALMIXVIEWS
Restart

We restart the order as soon as you send a working public link.

Only part of the order arrived

REALMIXVIEWS
Completed

We deliver the rest of the amount. Partly delivered orders are completed, not partly refunded.

Members dropped within 3 months

REALMIX
Free refill

Send the order number. A person checks the drop and tops it up.

Members dropped after 3 months

REALMIX
Not covered

The refill window has ended. A new order is needed to add members again.

Views look lower than ordered

VIEWS
Checked by a person

Send the order number and post links. We check the delivery against your order.

Changed your mind after delivery started

REALMIXVIEWS
Not refundable

Delivery can't be undone once accounts or views start arriving, so the order is completed.

Free 50 members test

FREE
Nothing to refund

No payment is taken. Free orders are Mix quality and have no refill.

Guarantee

How does the 3-month refill guarantee work?

Some accounts leave a channel over time on every service. The refill covers that for Real and Mix members. Drag the marker to see whether an order is still covered.

Days since your order was delivered

The window starts on the delivery date and lasts 3 months.

Day 01 month2 months3 months4 months
Day 40Covered. Send your order number and we refill what dropped.
Example1,000 Mix members, delivered on day 0
1

Covered products

Telegram Real members and Telegram Mix members. Post views and free test orders are not part of the refill guarantee.

2

What to send

Your order number from the confirmation email and the public link of the channel or group.

Keep the same link

The refill goes to the link in your order. If the channel is now private or renamed, send the new public link with your request.

Step by step

How do you request a refund or refill?

All requests go through our contact form, and a person answers each one. The message builder below writes the request for you.

  1. Find your order number

    It is in the confirmation email sent to the address you used at checkout.

  2. Build your message

    Choose what you need on the right. The message fills in the details we ask for, so nothing has to go back and forth.

  3. Send it through the contact form

    Paste the message into the form on our contact page. We reply by email to the address you enter there.

REQUEST BUILDER
Open contact form
Timing

How long does a refund take?

Approved refunds are paid in USDT within 7 business days, Monday to Friday. Pick the day your refund was approved to see the latest date it should arrive.

Before you order

How do you avoid a restart before you order?

Almost every delay we see comes from the link. Tick each item that is already true for your channel or group.

0/5

Link readiness

Tick what is already true.

Private invite linksLinks like t.me/+AbC123 can't receive members. Use a public t.me/username link.
Renaming during deliveryChanging the username sends the old link nowhere, and delivery stops until we have the new one.
Post link for a members ordert.me/name/125 points to one post. Members orders need t.me/name.
Not sure your link is right?Ask before you pay. Send the link through the contact form and we check it first.
FAQ

What else do buyers ask about refunds?

Can I get a refund on Telegram members?
Yes, if the order never started because of a problem on our side. You can choose a USDT refund or store credit. Orders that have started are completed instead of refunded.
Why is a private or renamed link restarted instead of refunded?
The service is still available to you. Once the channel is public again, or you send the new username, we restart the same order at no extra cost.
In which currency are refunds paid?
Refunds are paid in USDT only, within 7 business days of approval. Send the wallet address you want to use with your request.
How long is the refill guarantee?
3 months from delivery, for Telegram Real members and Telegram Mix members. Send your order number through the contact form and a person checks and tops up the drop.
Is a refill the same as a refund?
No. A refill replaces members who left your channel. A refund returns your payment. A delivered order that later drops is refilled, not refunded.
Can I cancel an order after paying?
Every order is checked by a person before it starts. Contact us straight away: if delivery has not started, it can be treated like an order that never started. After it starts, it is completed.
What if only part of my order was delivered?
Send the order number and we deliver the remaining amount. Partly delivered orders are completed rather than partly refunded.
Do free test members come with a refill?
No. The free test adds 50 Mix-quality members to a public channel or group so you can judge the service. Nothing is charged, so there is nothing to refund or refill.
Do I need my order number?
Yes. It is how we find your order, check its delivery and confirm the refill window. You will find it in the confirmation email.
Where do I send a refund or refill request?
Through the contact form on our contact page. Include the order number, the public link and what you need.
Keep reading

Where should you go next?

Effective from 25 October 2026Maintained by the BTM support teamApplies to orders placed on buytelegrammember.net